Customer story films for Genesys, featuring Rabobank. Thom Kokhuis, Head of Conversational Banking, and Derco Zeegers, Lead Product Manager, explain how the bank moved its customer conversations to the cloud, from messaging to video calls.
The projectClient
Rabobank
Featuring
Genesys
Sector
Banking
Films
3 films, 25 to 31 sec
Service
Case study video
Where it ran
Online, digital and social channels
From brief to finished film.
How we filmed the Rabobank story.
01 · The briefA customer story in short form
Genesys wanted short films that let Rabobank tell the story of its move to conversational banking, for sales and social.
03 · The outcomeThree short customer films
Three customer story films. Shared across online, digital and social channels.
02 · Our approachInterviews and the contact centre
We interviewed Thom Kokhuis and Derco Zeegers, filmed the contact centre and Rabobank’s offices, and added branded quote cards.
04 · What we deliveredTwo voices, one bank
Three customer story films
Interviews with Rabobank’s banking team
Contact centre and office filming
Branded quote cards
Silent pre-roll loop
Behind the scenes
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Headquarters
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The atrium
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Contact centre
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Teamwork
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On the phone
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The interview
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Planning a case study videoTell us your budget. We’ll show you what it buys.
Every project is built from simple credits — one for development, filming, editing or animation — at £795 + VAT each on pay-as-you-go. No minimum, no contract.
Making video all year round? Monthly plans bring that down to £495 + VAT a credit.
Tell us who the film is for, where it’ll be seen and roughly what you’d like to spend. A range is fine.
01 Brief & budget
02 A plan that fits
We show you exactly what your budget buys: scripting, filming days, editing or animation.
Script, shoot, edit and animate. Most films take 2–6 weeks from brief to delivery.
03 We make it
Your finished film plus versions for your website, social channels, events and presentations.
04 Ready for every channel
In the film“We can orchestrate the customer experience from beginning to end by making it more digital.”
Thom Kokhuis, Head of Conversational Banking, Rabobank
In the film“We have around 15,000 video calls per month.”
Derco Zeegers, Lead Product Manager, Rabobank
Let’s talk about your video.
Tell us a little about the project and your budget. We’ll reply within 24 hours with ideas and a clear plan — no obligation. Or email info@sneakglobal.com.