uber-eats-courier-training-video-courier-with-bike.jpg

Training video / Corporate

Training film series · Uber Eats

Real situations couriers face, filmed so they can learn from them.

A series of scenario-based training films for Uber Eats couriers, acting out the situations they can meet on a delivery and how to handle them safely and respectfully.

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The project

Client
Uber Eats

Audience
Couriers

Sector
Delivery and hospitality

Service
Training video

Film
Scenario films across several training modules

Where it ran
Online, digital and social channels

From brief to finished film.

How we turned sensitive training topics into short, real-world scenes.

01 · The brief

Training that feels like real life

Uber Eats needed training content for couriers on sensitive topics: understanding consent, uncomfortable situations, entering a customer's home, intoxicated customers and contact after a delivery. It had to feel real enough to be useful, without being heavy-handed.

03 · The outcome

A flexible set of training scenes

A library of scenario films organised by training module, each ready to drop into Uber Eats' courier learning. Shared across online, digital and social channels.

02 · Our approach

Short scenes, played by actors

We cast actors as couriers and customers and filmed each scenario on real streets and doorsteps. Each film is a short, dialogue-free scene built around one moment, so it can sit inside a training module and be discussed on its own.

04 · What we delivered

Scenario films, module by module

Scenario films for several training modules
Casting of couriers and customers
Location filming on streets and doorsteps
Alternative versions for different outcomes

Behind the scenes

  • Uber Eats courier delivering an order to a front door, with a dog in the doorway

    Delivery at the door

  • Scene from the Uber Eats training module on understanding consent

    Understanding consent

  • Uber Eats courier at a front door with shopping bags

    Entering a residence

  • Customer answering the door to an Uber Eats courier

    When the customer answers

  • Customer at a party greeting an Uber Eats courier, from the intoxicated customers module

    Intoxicated customers

  • Uber Eats courier looking concerned, from the post-delivery contact module

    Post-delivery contact

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Planning training video

Tell us your budget. We’ll show you what it buys.

Every project is built from simple credits — one for development, filming, editing or animation — at £795 + VAT each on pay-as-you-go. No minimum, no contract.

Making video all year round? Monthly plans bring that down to £495 + VAT a credit.

How our pricing works →

Tell us who the film is for, where it’ll be seen and roughly what you’d like to spend. A range is fine.

01 Brief & budget

02 A plan that fits

We show you exactly what your budget buys: scripting, filming days, editing or animation.

Script, shoot, edit and animate. Most films take 2–6 weeks from brief to delivery.

03 We make it

Your finished film plus versions for your website, social channels, events and presentations.

04 Ready for every channel

Let’s talk about your training videos.

Tell us a little about the project and your budget. We’ll reply within 24 hours with ideas and a clear plan — no obligation. Or email info@sneakglobal.com.