Case study film · Electrolux × Genesys
From cost centres to data-driven consumer experience.
A case study film for Electrolux and Genesys, showing how moving to one cloud contact centre platform brought every country onto the same system and closer to its consumers.
The projectClient
Electrolux
Featuring
Genesys
Sector
Consumer goods
Service
Case study video
Film
2 min 44 sec
Where it ran
Online, digital and social channels
From brief to finished film.
How we told a Europe-wide technology story through the people who led it.
01 · The briefExplain a Europe-wide change, simply
Electrolux was shifting its focus from retailers to consumers. But across Europe every country used a different solution and process. The film needed to show how Genesys brought them together, and what it now means for consumers and agents.
03 · The outcomeA clear story of a complex rollout
A 2 min 44 sec case study film covering omnichannel contact, agent assist and AI-powered speech recognition, ending on the move from cost centre to profit centre. Shared across online, digital and social channels.
02 · Our approachThe people who led the change
We interviewed three members of the Electrolux team, from the Head of IT Consumer Solutions to the business transformation manager, and filmed their contact centre teams at work. Branded Electrolux and Genesys graphics, name titles and pull-quote cards carry the key points.
04 · What we deliveredOne film, three voices
Case study film, 2 min 44 sec
Three on-camera interviews with the Electrolux team
Filming in the contact centre and at Electrolux offices
Branded graphics, name titles and quote cards
Behind the scenes
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Arriving at Electrolux
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The Electrolux experience centre
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Mateusz Jazdzewski in the office
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Service teams filming on mobile
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Gleb Klimenko, Consumer Channels Solutions Lead
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Ekaterina Akimenko, Business Transformation Manager
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Planning a case study filmTell us your budget. We’ll show you what it buys.
Every project is built from simple credits — one for development, filming, editing or animation — at £795 + VAT each on pay-as-you-go. No minimum, no contract.
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Tell us who the film is for, where it’ll be seen and roughly what you’d like to spend. A range is fine.
01 Brief & budget
02 A plan that fits
We show you exactly what your budget buys: scripting, filming days, editing or animation.
Script, shoot, edit and animate. Most films take 2–6 weeks from brief to delivery.
03 We make it
Your finished film plus versions for your website, social channels, events and presentations.
04 Ready for every channel
In the film“...every country was using a different kind of solution and a different kind of process.”
Mateusz Jazdzewski, Head of IT Consumer Solutions and Head of CX Product, Electrolux
Client review“For our organisation, Sneak operate like an in-house production facility, bringing their unique skills and treated as full team members.”
Tony Linsell, GoRefCo
Let’s talk about your case study film.
Tell us a little about the project and your budget. We’ll reply within 24 hours with ideas and a clear plan — no obligation. Or email info@sneakglobal.com.