Case study film · Virgin Atlantic × Genesys
How Virgin Atlantic turned day-long customer queries into minutes.
A case study film for Virgin Atlantic and Genesys, showing what moving to one cloud contact centre platform changed for customers, and for the people who serve them.
The projectClient
Virgin Atlantic
Featuring
Genesys
Sector
Travel
Service
Case study video
Film
2 min 49 sec
Where it ran
Online, digital and social channels
From brief to finished film.
How we told a technology story through the people who use it.
01 · The briefTell a technology story through people
Virgin Atlantic had moved its customer centres onto Genesys, bringing voice, web messaging and workforce management into one cloud platform. The film needed to show what that change meant in practice, for customers and for the teams answering them.
03 · The outcomeReal results, in the client's own words
A 2 min 49 sec case study film in which Virgin Atlantic's own people explain the results, from queries answered in minutes to 220% more conversations closed. Shared across online, digital and social channels.
02 · Our approachFilmed on the floor, told by the team
We interviewed four members of the Virgin Atlantic team, from the VP of Customer Centres to the managers running the floor, and filmed their colleagues at work across the customer centre. Bold Virgin Atlantic and Genesys graphics, name titles and pull-quote cards tie it together.
04 · What we deliveredOne film, filmed on the floor
Case study film, 2 min 49 sec
Four on-camera interviews with the Virgin Atlantic team
Filming across the customer centre
Branded graphics, name titles and quote cards
Behind the scenes
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Filming at Virgin Atlantic
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The customer centre leadership team
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Agents on the floor
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Interview: Michael Johnson
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Interview: Chris Imhoff
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The customer centre
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Planning a case study filmTell us your budget. We’ll show you what it buys.
Every project is built from simple credits — one for development, filming, editing or animation — at £795 + VAT each on pay-as-you-go. No minimum, no contract.
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Tell us who the film is for, where it’ll be seen and roughly what you’d like to spend. A range is fine.
01 Brief & budget
02 A plan that fits
We show you exactly what your budget buys: scripting, filming days, editing or animation.
Script, shoot, edit and animate. Most films take 2–6 weeks from brief to delivery.
03 We make it
Your finished film plus versions for your website, social channels, events and presentations.
04 Ready for every channel
In the film“We are closing 220% more conversations. So we've actually doubled our efficiency.”
Louise Phillips, VP Customer Centres, Virgin Atlantic
Client review“We’ve worked continuously with Sneak for more than three years, largely on case study and event videos. Among their many strengths is their ability to put customers at their ease, ensuring they deliver natural on-camera performances.”
Tony Linsell, GoRefCo
Let’s talk about your case study film.
Tell us a little about the project and your budget. We’ll reply within 24 hours with ideas and a clear plan — no obligation. Or email info@sneakglobal.com.